P. (405) 609-3688 | F. (877) 887-5107
Tell us how we are doing…
We are here to give you the PACE experience “Your Way.” If we can do something better, let us know; or if we are getting it just right, we’d like to know that too.Ginger Castleberry OTR/L, CBIS | Risk Manager/Quality/Patient Safety Ginger.Castleberry@valir.com |Office: 405.553.1196 | Fax: 1.866.882.4623 700 N.W. 7th Street | Oklahoma City, OK 73102
How do I file a formal complaint (grievance)?
You have a complaint about:
- A doctor, hospital, or provider
- Your health or drug plan
- Quality of your care
- Durable medical equipment
What’s the difference between a complaint and an appeal?
A grievance is a complaint about the way your Medicare health plan or Medicare drug plan is giving care. For example, you may file a grievance if you have a problem calling the plan or if you’re unhappy with the way a staff person at the plan has behaved towards you. However, if you have a complaint about a plan’s refusal to cover a service, supply, or prescription, you file an appeal.
Need help filing a complaint?
Contact your State Health Insurance Assistance Program (SHIP) for free, personalized help, or call toll free: (800) 633-4227.