Contact PACE

P. (405) 609-3688 | F. (877) 887-5107

PACE@valir.com

 

Tell us how we are doing…

We are here to give you the PACE experience “Your Way.” If we can do something better, let us know; or if we are getting it just right, we’d like to know that too.

Ginger Castleberry OTR/L, CBIS | Risk Manager/Quality/Patient Safety
Ginger.Castleberry@valir.com |Office: 405.553.1196 | Fax: 1.866.882.4623
700 N.W. 7th Street | Oklahoma City, OK 73102

How do I file a formal complaint (grievance)?

You can file a complaint (also called a “grievance”) if you have a concern about the quality of care or other services you get from a Medicare provider. How you file a complaint depends on what your complaint is about.

You have a complaint about:

What’s the difference between a complaint and an appeal?

A grievance is a complaint about the way your Medicare health plan or Medicare drug plan is giving care. For example, you may file a grievance if you have a problem calling the plan or if you’re unhappy with the way a staff person at the plan has behaved towards you. However, if you have a complaint about a plan’s refusal to cover a service, supply, or prescription, you file an appeal.

More about appeals

Need help filing a complaint?

Contact your State Health Insurance Assistance Program (SHIP) for free, personalized help, or call toll free: (800) 633-4227.

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